We are a passionate team on a mission to enable a fairer, more decentralised world. To do so, we are building a crucial piece of cross-chain infrastructure to enable multiple blockchains to co-exist and serve different needs. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible to everyone.
A quick run-down of the job
We are looking for a passionate and customer-centric Solutions Engineer who can serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations, emails, and Discord/Telegram messages in an effective and friendly manner. In this role, you will have the opportunity to learn the ins and outs of the web3 world and master our products while becoming a source of knowledge and an expert on the LI.FI ecosystem. You will work closely with our Engineering and Product teams to ensure a great experience for our integration partners while delivering product feedback in a structured way.
Please note: You must be located in the US/LATAM region or in Europe while able to cover US timezones. Your application will not be considered if you're outside these regions.
What you’ll do
Dealing with a large amount of communication with technical stakeholders from operational questions to a deeper investigation of technical issues, mainly for Tier 1/enterprise clients
Giving fast and accurate technical support to our existing integration partners, mainly via email and instant messaging (via Discord and Telegram) in real-time due to the nature of our customers’ operations
Creating documentation and writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing customer feedback to the R&D team to improve the products
What makes a good candidate
Must be located in the US/LATAM region or in Europe while able to cover US timezones
In-depth understanding of the cryptocurrency/blockchain industry and relevant experience in crypto business/fintech/venture capital/exchanges/early-stage startups
Effective communication skills and experience within troubleshooting technical issues and supporting integration partners
Relevant experience as a Technical Support Engineer, Software Engineer or similar role
Solid base of technical knowhow, for example programming knowledge or engineering degree
Ability to work under high pressure and high troubleshooting skills
Experience supporting VIP enterprise clients with several key stakeholders and complex technical requirements
Willingness to travel for technical sessions and training purposes if needed
Comfortable having live video calls or in-person meetings while presenting solutions
Strong ability to work well within a team and to be self-guided on a day-to-day basis
Strong relationship-building skills
We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!
Empowered teams: We take the best person with the right skills, and then inspire them to use them! We trust our team and give them the space and ownership to excel and achieve.
Flexible time management: We believe work should adapt to your life, not the other way around. We only schedule a few fixed meetings every week – you're free to arrange the rest of your time as you like.
Inclusive culture: It’s our priority to make our whole team feel included, appreciated and respected. Our global, culturally diverse team is our most important asset.
Remote-friendly: We’re a fully remote, global company. As long as you’re not on Mars (the WiFi is terrible we heard), being part of our team from the comfort of your own home works perfectly well for us.
What you’ll get
Entitlement to a work computer (choice of equipment).
Unlimited remote days and flexible working hours.
Annual team off-sites (Thailand was a blast last year & Vietnam will be even blast-ier).
An annual 1000€ personal development budget once you have worked 6+ months (pro-rated the first year).
A one-time 1000€ remote budget to use on co-working, office setup, etc.
Initial equity allocations once you have worked 6+ months.
Li.Fi is an equal opportunity employer. We encourage individuals of all backgrounds to apply. Join us in our dedication to fostering a workplace that values and respects each team member's unique contributions.
To apply, submit your resume and a cover letter detailing your relevant experiences and competencies. Shortlisted candidates will undergo a comprehensive interview process, including a video challenge, people operations interview, take-home assignment, meet the team & founder interview, and reference check.
For more information, visit our page detailing our hiring process! If you have a question you can’t find the answer to, please feel free to reach out to firstname.lastname@example.org. We look forward to welcoming a candidate who embodies our values of ownership, collaboration, and continuous improvement.