Customer Success Specialist
Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Friday, September 29, 2023
Juno Finance is a fintech company that offers the most powerful checking account, providing customers with an easy way to earn 5% on cash and instant access to digital assets. Our platform is designed to enhance the financial experience for individuals who want to do more with their checking accounts.
Juno has raised $23 million across seed and Series A from top investors like Sequoia, Polychain, Dragonfly, Jump, ParaFi, among others.
We are looking for customer support representatives to assist our customers with technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support through and through.
- Responding to customer queries in a timely and accurate way, via phone, email, or chat
- Resolving customer queries, recommending solutions, and guiding product users through features and functionalities
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product and Operation teams
- 1-5 years of experience as a Customer Support Specialist or similar CS role
- Familiarity with Fintech is a plus
- Experience using Zendesk, Intercom, and other remote support tools
- Excellent communication and problem-solving skills
- Empathy and patience are a must
- Strong English writing and speaking skills
- Shift Timing - 8:30 PM to 5:30 AM IST
- Night Shift Allowance
- Travel Allowance
- Flexible Benefits