Juno offers a cash account that enables users to buy and sell crypto with ease. We process $1.5 billion in transactions yearly, ranking among the top 5 US banking apps. So far, we have raised $23 million across seed and Series A from top investors like Sequoia, Polychain, Dragonfly, and Jump, among others. The platform is designed to enhance the financial experience for individuals who want to do more with their checking accounts.

We are looking for customer support representatives to assist our customers with technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support through and through.

Responsibilities

Responding to customer queries in a timely and accurate way, via phone, email, or chat
Resolving customer queries, recommending solutions, and guiding product users through features and functionalities
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product and Operation teams

Requirements

1-5 years of experience as a Customer Support Specialist or similar CS role
Familiarity with Fintech is a plus
Experience using Zendesk, Intercom, and other remote support tools
Excellent communication and problem-solving skills
Empathy and patience are a must
Strong English writing and speaking skills
Shift Timing - 8:30 PM to 5:30 AM IST

Perks

Night Shift Allowance
Travel Allowance
Flexible Benefits
Health Insurance

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