What We Do:

Beacons is the easiest way to build a website that your fans will love! We help creators centralize their online brand presences, connect with their audiences and partners in a streamlined way, and better understand how to build and improve their businesses.

We're excited to tackle the rapidly growing, $200 billion creator economy. There's a huge opportunity to help creators build the businesses of tomorrow, and we're positioned to build the defining solution.

TLDR:

• We’re looking for an enthusiastic self-starter to be our next Customer Support team member at Beacons!

• You’ll work directly with our Customer Support Lead and Head of Product Management to improve Beacons’ customer experience

• You’d own the Beacons’ creator experience and how Customer Support at Beacons grows and gets built

• You get to interact and work with our awesome community of creators

• You’ll be a go-getter and problem solver, bringing delight to our customers and helping users achieve their creator goals

• This is a contract-to-hire role, with a 3-month evaluation period and opportunity for full time employment!

About You:

• You are energetic and fun while professional and courteous across all communication channels (Email, Zoom, Discord, Slack, etc)

• You have strong writing skills, and are able to create clear and concise documents for our users and internal stakeholders

• You’re organized and on top of it! You have a high sense of urgency and ownership in what you do

• You’re tech savvy and know your way around smart keys!

• You’re a quick learner, highly adaptable, and can easily pick up a variety of SaaS tools including but not limited to: Notion, Retool, Front, Chargebee, Stripe, Paypal, and Airtable

What You’d Be Working On:

• Strategizing, building and maintaining an amazing experience for our customers and creators

• Supporting and engaging with the Beacons community

• Fostering a delightful user experience by responding & resolving inbound user questions, concerns and complaints across Email, our Discord Community, and our Social Media Platforms

• Create help resources (help articles, videos, tutorials) to help proactively support our users on our platform

• Analyze support issues and share insights with the rest of the company through reporting and presentations

• Ensuring users are upholding the values of our Terms of Service and Community Standards (https://beacons.ai/i/terms-and-conditions and https://beacons.ai/i/2023-beacons-community-standards)

• User Acquisition: Occasionally creating 🔥 Beacons profiles and accounts for Beacons VIPs

• In-Person Events: From time to time, Beacons throws creator / industry events that you’ll be able to support and attend

It’d be a major bonus if one or more of these apply to you:

• You’re excited about the creator economy!!!

• You have worked at an early-stage startup or a B2C company

• You have experience in customer-facing roles, including customer service, hospitality or other related experiences

What We Can Offer:

• Competitive salary and sick day accrual

• Working at a fast paced start-up with really cool, kind and smart people

• A high level of autonomy and growth opportunities

• An encouraging team who can’t wait to work with you and support your needs 🥳

• The hourly range is $20-25 for this role